Truma Is Retiring the iNet Box. The Loyalty Offer Is the Exit Ramp.
Truma is ending support for its iNet Box. The “loyalty reward” is how it moves owners across.
Strip out the thank-you language and the facts are simple. Truma stops updating the iNet System App on 1 January 2027. Service and support for the app and the iNet Box end on 1 January 2028. The box went out of production on 1 January 2023.
The offer closes on 30 November 2026. That leaves about six weeks.
What Truma Is Actually Doing
Let’s break it down.
iNet Box owners who buy and register an iNet X Connectivity Set 2 get two extra years of remote control service. Every iNet X Connect already comes with two years. So the total is four years at no extra cost.
Truma values the reward at up to €138. That is two years at the €69 annual rate. Truma UK lists the same package at £69 a year, so the UK value is up to £138.
The Set 2 is not a box swap. It replaces the CP plus or CP classic panel with the new iNet X Panel 2. It adds the iNet X Connect, a remote module with a built-in eSIM. German retailers list the set at €649 RRP.
Truma builds the case around 2G. The iNet Box sends commands by text over 2G. When 2G goes, remote control goes with it. Bluetooth still works up close.
The UK Timeline Is Less Urgent Than It Sounds
So should UK owners panic? No.
Here’s the blunt truth. UK 2G is not switching off next year. Ofcom says EE starts its 2G switch-off from May 2029. O2 starts in summer 2029. Vodafone switches off during 2030. Three has no 2G network. All operators are committed to finish by 2033 at the latest.
A UK iNet Box on a UK SIM should keep working at home until then.
The pressure comes from elsewhere. Truma’s own support page says Switzerland switched 2G off on 1 January 2023. It expects Spain, France and Norway to follow, probably by 2027, and Germany in mid to late 2028. Owners who tour in Europe lose remote control first.
The second risk is the app. With no updates from January 2027, a phone software update could break it. Truma says as much on its campaign page.
Credit Where It’s Due
The free two years are real value. After four years, owners pay £69 a year or £7 for 30 days. Packages do not renew on their own. There are no running costs between packages.
That compares fairly with the old system. The iNet Box needed the owner’s own SIM card and contract.
But be clear about the model. Truma is moving users from a box they owned to a service they rent. Year five is a paid plan.
What This Means for UK Dealers
The signal is clear. Truma has written dealers into the process.
The campaign says compatibility must be checked before purchase. Truma’s own steps send owners to a specialist dealer to buy and fit the kit.
Not every van will qualify. iNet X support for Combi gas heaters starts with units built from 2018. An older heater can have a working iNet Box and no route to iNet X.
That makes this a workshop job with a deadline. It is also a duty of care. If you sold vans with an iNet Box fitted, those owners will call you first.
What Your Workshop Should Do Before 30 November
- Pull your sales records. Find every customer who bought a van with an iNet Box. Contact them this month.
- Check compatibility before you quote. Use the heater serial number and Truma’s compatibility list. Say no early if the van does not qualify.
- Get customers registered first. Truma’s campaign terms say the date of successful registration counts. Do not let a December fitting slot cost a customer the offer.
- Confirm stock and price with Truma UK. The Set 2 is new. Check UK supply before you promise dates.
- Price the whole job. Kit, labour and panel swap. Show the four-year service value next to it.
- Talk straight to touring customers. If they head to France or Spain, their iNet Box clock runs faster.
The Bigger Picture
The iNet Box is not alone. Out and About Live’s “Best Motorhome Trackers For 2026” guide says most motorhome GPS trackers “currently operate on 2G networks”. A House of Commons Library briefing published on 19 August 2026 cites Ofcom’s estimate of 2 million active devices reliant on 2G or 3G, around 1.6 million of them used by residential customers. Every 2G-only unit needs replacing before 2033 at the latest.
Connected kit now has a shelf life set by mobile networks, not by the hardware. Suppliers are moving to eSIM, 4G and paid service plans. ABU has covered how Truma is turning iNet X into a whole-vehicle system with RVcore 12V, and how Aventa 2nd generation plugs into it. This is the same plan, seen from the aftersales side.
Dealers who treat this as a support headache will lose the work to mobile workshops. Dealers who run it as a planned upgrade programme will earn from it.
Six weeks. Start with your customer list.